At Simply CBD, understanding our customers’ needs and preferences is very important to us. It helps our team understand where we can make improvements to make everyone’s CBD experience more positive. We recently ran a customer survey to gather this information, including why users chose us, what they use CBD for, whether they’d recommend Simply CBD, and more. This article covers the responses we received from 437 respondents.
Simply CBD customer satisfaction
Customer satisfaction is incredibly important to us. We always strive to ensure that our products, website, customer service, prices, and resources provide an exceptional experience for each and every customer. Here’s an overview of what we discovered from the results of our most recent customer survey:
Do our customers feel our products are beneficial?
Our survey asked customers how much CBD has helped them, with the options ‘not at all’, ‘a little’, ‘moderately’, and ‘a lot’. The results show that 98.2% of respondents felt at least a little benefit from our products, with 83.1% falling within the ‘moderate’ and ‘a lot’ categories. These results reflect our dedication to offering a wide range of high-quality products with full transparency, allowing customers to find what works best for their needs and preferences.
Would our customers recommend our products to their friends and family?
Another question we asked our customers is whether they would recommend our brand and products to their friends and family. This is important as CBD can be confusing for new users, but having a trusted friend or family member’s recommendation can make all the difference. Our previous survey found that 95% of respondents would recommend us. Our most recent survey saw an increase with a result of 98.6% of respondents saying they would recommend Simply CBD. This reflects our ongoing efforts to be a brand worth sharing via our high quality products, affordable prices, and first-class customer service.
Why our customers use CBD products
Aside from learning how customers feel about our products and brand, we use these surveys to gain an understanding of why they choose to use CBD in general. As some people use CBD products for more than one of the reasons listed, there is some crossover between categories, which is reflected in the results.
Here’s a breakdown of the results:
- 73.9% of respondents use CBD for a pain-related issues (e.g. muscle and joint pain)
- 33.6% of respondents use CBD for mental health issues (e.g. anxiety, ADHD)
- 20.1% of respondents use CBD for general wellbeing
- 13% of respondents use CBD for condition-related issues (e.g. MS, menopause)
These results are similar to those of the previous survey, with pain being the most common reason our customers use CBD products, followed by mental health issues.
Why do our customers choose us?
With so many different CBD brands on the market, it’s important for us to understand why our customers choose us over the rest. Based on the survey results, here are the top 10 reasons our customers choose Simply CBD as their CBD supplier:
- Personal recommendation from a friend or family member
- Positive reviews from existing customers
- The wide range of CBD products we offer
- Quality assurance in the form of lab tests and ingredient transparency
- Our low prices
- Support from the Simply CBD team
- Support from the Simply CBD Facebook Support Group
- Our fast delivery times
- The ease-of-use of our website
- The helpful content we publish on our website
About Simply CBD
At Simply CBD, we operate a small e-commerce company focused on providing high-quality CBD products at affordable prices. Our mission is to make CBD accessible to everyone by offering some of the most competitive prices on the UK market.
Our products
We primarily offer full-spectrum CBD products, along with a few isolate and broad-spectrum options, so customers can choose what suits them best. Our range includes patches, oils, edibles, water-soluble CBD, vape liquids, tablets, topicals, candles, teas, and nasal sprays, all derived from premium Dutch cannabis. Every product is lab-tested for quality, and the reports are available on our website. We only offer 100% natural CBD products.
Putting the customer experience first
We understand that the CBD market can be confusing, with so many products and options to choose from. That's why we're here to help guide our customers in finding the best product for their needs. Rather than pushing for higher doses upfront like some other CBD brands, we recommend starting with a low dose, like 1 drop three times a day, and gradually increasing over the course of eight weeks.
This gradual approach allows customers to find their ideal dosage, or "CBD sweet spot," while minimizing the risk of side effects. It has been proven to be the most effective method for using CBD, alongside consistency. We're here to support our customers through the process, ensuring they feel confident in their choices.
Customer support and resources
Beyond quality products and pricing, we ensure our customers have access to comprehensive support. Our team is available via live chat and email for any inquiries. We are determined to help all of our customers get the most out of their CBD journeys. Additionally, there is a wealth of useful information and resources across our website to refer to.
Community involvement
Supporting the community is a core value at Simply CBD. We proudly partner with K9 Rescue, a UK based charity that helps rehabilitate dogs in need, giving our customers the option to donate at checkout.
